MagicTranslate Privacy Policy

Last Updated: July 29, 2024

1. Introduction

MagicTranslate ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (https://magictranslate.app) and our AI-powered translation services (collectively, the "Service").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

2.1 Information You Provide to Us

We may collect information that you provide directly to us when you:

  • Create an account
  • Use our translation services
  • Contact our customer support
  • Subscribe to our newsletter
  • Participate in surveys or promotions

This information may include:

  • Name
  • Email address
  • Language preferences
  • Content you submit for translation
  • Communication data when you contact us

2.2 Information We Collect Automatically

When you access or use our Service, we may automatically collect certain information about your device and usage of the Service. We use various technologies to collect and store this information, including cookies, web beacons, and log files. This information may include:

  • IP address
  • Device type and operating system
  • Browser type and version
  • Pages you visit on our website
  • Time and date of your visits
  • Time spent on those pages
  • Unique device identifiers
  • Referring website addresses

2.3 Analytics and Tracking Technologies

We use third-party analytics services to help us understand how users engage with our Service. These services may use cookies and similar technologies to collect and analyze information about use of the Service and report on activities and trends. The third-party analytics services we use include:

  • Cloudflare Web Analytics
  • Google Analytics
  • Microsoft Clarity
  • Vercel Web Analytics

These services may collect information about your online activities over time and across different websites when you use our Service.

2.4 Cookies

We use cookies to enhance your experience on our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. For more information about the cookies we use, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Service
  • Process and complete translations
  • Communicate with you about our Service
  • Respond to your comments, questions, and requests
  • Send you technical notices, updates, security alerts, and support and administrative messages
  • Monitor and analyze trends, usage, and activities in connection with our Service
  • Detect, prevent, and address technical issues
  • Improve and train our AI translation models

4. How We Share Your Information

We may share your information in the following situations:

4.1 Third-Party Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4.4 With Your Consent

We may share your information with your consent or at your direction.

5. Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at privacy@magictranslate.app. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Service is at your own risk.

7. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access, update or delete the information we have on you
  • The right of rectification
  • The right to object
  • The right of restriction
  • The right to data portability
  • The right to withdraw consent

If you wish to exercise any of these rights, please contact us at privacy@magictranslate.app.

8. Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children under age 13 without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

10. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal data, to the United States and process it there.

11. AI-Specific Privacy Considerations

11.1 AI Model Training

We may use anonymized and aggregated data from translations to improve our AI models. This process does not involve any personally identifiable information.

11.2 AI Output Disclaimer

While we strive for accuracy in our translations, please be aware that AI-generated content may sometimes contain errors or biases. We recommend reviewing any sensitive or important translations manually.

12. China-Specific Provisions

For users accessing our Service from mainland China:

  • You may be redirected to https://cn.magictranslate.app, which is serviced by our partner, 爱约极速CDN (https://aycdn.cc).
  • Your network requests may be logged by 爱约极速CDN.
  • Your IP address and request headers may be used for access logging, IP blacklist/whitelist checking, WAF regional blocking, and IP concurrency limiting to identify malicious requests.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@magictranslate.app

By using MagicTranslate, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.